Privacy Policy
Last updated: August 2026
Movement Collective Limited (“Movement Collective”, “Mo.Co.”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, how we protect it and the rights you have in relation to your information.
This policy applies when you use our website at themoco.uk, create an account, book or attend a class or Solo Session, purchase our products or services, contact us, or interact with us through our social media channels.
1. Who we are
Movement Collective Limited is the organisation responsible for your personal information.
If you have any questions about how we use your information, please contact us:
Email: hello@themoco.uk
5 Purcell House, London SW10 0DE
We are not currently required to appoint a Data Protection Officer. If this changes, we will update this policy with the appropriate contact details.
2. Information we collect
Depending on how you interact with Mo.Co., we may collect:
Information you provide to us
This may include:
- your name and contact details;
- your date of birth or age where relevant;
- your booking and attendance history;
- information about your purchases, memberships, packages and credits;
- payment and transaction information;
- communications you have with us;
- information you provide when contacting us with an enquiry, complaint or other request;
- information you provide when completing an intake, consultation or booking form.
Health and wellbeing information
For some classes and Solo Sessions, you may choose to provide information about your health, injuries, physical concerns, goals or other information that may help us provide an appropriate and safe service.
For massage, we may ask about medication or other circumstances that could affect the suitability or safety of treatment, including medication that may increase the risk of bruising.
We only seek information that is relevant to providing the service safely and appropriately. We do not seek to collect a full medical history or detailed medical records.
Health information is special category personal data under UK data protection law. Where we collect and use this information, we will explain this at the point of collection and obtain any consent required by law.
Information collected automatically
When you use our website, we may collect technical information such as your IP address, browser type, device information, pages visited and information about how you use the website.
Some of this information is collected through cookies and similar technologies. Please see our Cookie Policy for more information.
3. How we use your information
We use your personal information for purposes including:
- creating and managing your Mo.Co. account;
- processing bookings and payments;
- providing classes, Solo Sessions, treatments, workshops and other services;
- communicating with you about your bookings, purchases and account;
- keeping appropriate records of your attendance and interactions with us;
- understanding your needs and goals so that our teachers and practitioners can provide an appropriate service;
- managing memberships, packages and credits;
- responding to enquiries and complaints;
- managing our business and maintaining appropriate financial and administrative records;
- improving our website, services and student experience;
- understanding how people use our website and measuring the effectiveness of our marketing;
- sending marketing communications where we have the appropriate permission or another lawful basis to do so;
- complying with our legal and regulatory obligations; and
- protecting the safety, security and rights of our students, staff, practitioners and business.
We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy without providing appropriate information to you first.
4. Our lawful bases for using your information
Data protection law requires us to have a lawful basis for using your personal information.
Depending on the circumstances, we may rely on:
Contract: Where we need your information to provide a service you have booked or purchased, manage your account or fulfil our agreement with you.
Legal obligation: Where we need to use your information to comply with a legal or regulatory requirement, such as financial or accounting obligations.
Legitimate interests: Where it is necessary for us to operate and improve our business, communicate with existing students where permitted, maintain security, prevent misuse of our services or manage our relationship with you, provided that our interests do not override your rights and interests.
Consent: Where you have given us consent to use your information for a particular purpose, such as certain marketing communications or the processing of health information.
Where we rely on consent, you can withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing that took place before you withdrew it.
5. Health information
We recognise that information about injuries, physical conditions, medication and other health-related matters is particularly sensitive.
We only collect health information that is relevant to providing a safe and appropriate service. Access to this information is limited to members of our team who need it to provide or manage the relevant service.
Where we process health information on the basis of your consent, you may withdraw that consent. However, if the information is necessary for us to provide a service safely, withdrawing consent may mean that we are unable to provide that service.
We do not sell health information or use it for advertising purposes.
6. Who we share your information with
We do not sell your personal information.
We may share relevant information with trusted service providers who help us operate Mo.Co. These currently include:
Arketa
We use Arketa to manage bookings, student accounts, memberships, credits, communications and related administrative information. Marketing emails are also sent through Arketa.
Stripe
We use Stripe to process payments. Payment information is handled by Stripe in accordance with its own privacy practices. We do not store your full payment card details ourselves.
Treatwell
We use Treatwell for relevant bookings and services. If you book through Treatwell, the information required to manage that booking may be processed by Treatwell.
WordPress
Our website is operated using WordPress. Information submitted through our website may be processed through WordPress and the services used to host and secure our website.
Google Analytics
We use Google Analytics to understand how visitors use our website and to help us improve our website and marketing. Google Analytics uses cookies and similar technologies where permitted. Please see our Cookie Policy for information about cookies and how to manage your preferences.
We may also share information where necessary with professional advisers, insurers, legal or regulatory authorities, or other parties where required or permitted by law.
We only share information that is relevant and necessary for the particular purpose.
7. Marketing
We may send you information about Mo.Co., including classes, events, offers, services and other news.
Where required, we will obtain your consent before sending direct marketing communications. In some circumstances, we may be permitted to contact existing customers about similar products or services where the relevant legal requirements are met.
You can unsubscribe from marketing communications at any time by using the unsubscribe option in our emails, through your account or by contacting us at move@themoco.uk.
Please note that opting out of marketing does not stop us from sending essential communications relating to bookings, purchases, your account or other services you are using.
8. Our website and cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function. Other cookies, including analytics cookies, may require your consent.
We use Google Analytics to understand website usage and improve our website and marketing.
For full information about the cookies we use and how you can manage your preferences, please see our Cookie Policy.
We will not use non-essential cookies where consent is required unless you have given that consent.
9. Social media
We maintain accounts on Facebook, Instagram, LinkedIn and TikTok.
If you interact with us through these platforms, the relevant platform may collect and process information about you according to its own privacy policy. This may include information about your interactions with our posts, messages or accounts.
We may receive information that you choose to provide to us through these platforms, such as your name, username or the contents of a message.
We are not responsible for the privacy practices of these third-party platforms.
10. How long we keep your information
We keep personal information only for as long as we reasonably need it for the purposes described in this policy, including to provide our services, maintain appropriate business and financial records, resolve disputes, enforce our agreements and meet legal or regulatory requirements.
Different types of information may therefore be retained for different periods.
For health and wellbeing information, we aim to retain only information that remains relevant and necessary for providing our services and supporting your ongoing relationship with Mo.Co. We periodically review this information and remove or securely delete information that we no longer need.
We do not keep personal information indefinitely.
Where information is no longer required, we will securely delete it or anonymise it where appropriate.
11. Keeping your information secure
We take reasonable and appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.
Access to information is limited to people who need it for their role at Mo.Co. or to provide services on our behalf.
No method of storing or transmitting information is completely secure, and we cannot guarantee absolute security. However, we take reasonable steps to protect the information we hold.
12. International transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place in accordance with applicable data protection law.
13. Your rights
Depending on the circumstances, you have rights under UK data protection law including the right to:
- ask us for a copy of the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your information where there is no good reason for us to continue processing it;
- ask us to restrict how we use your information in certain circumstances;
- object to certain uses of your information, including direct marketing;
- ask for certain information to be provided to you in a portable format;
- withdraw consent where we rely on consent as our lawful basis; and
- complain to the Information Commissioner’s Office (ICO).
These rights are not absolute and may not apply in every circumstance.
To exercise your rights, please contact us at:
We may need to verify your identity before responding to a request.
We will normally respond to a valid request within the timeframe required by applicable data protection law.
14. Complaints
If you have a concern about how we use your personal information, we would encourage you to contact us first so that we can try to resolve it.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.
You can find information about making a complaint at:
Information Commissioner’s Office
15. Under-18s
Some Mo.Co. services may be available to students under the age of 18.
Where we collect information about an under-18 student, we will process it for the purposes described in this Privacy Policy and in accordance with applicable data protection law.
Where appropriate, we may communicate with a parent or legal guardian and may require parental or guardian consent before providing certain services.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, the information we collect, the way we use it or applicable legal requirements.
The most recent version will always be available on our website.
We recommend checking this page periodically for updates.
17. Contact us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Movement Collective Limited
Email: hello@themoco.uk
5 Purcell House, London SW10 0DE
Last updated: August 2026